

Englisch in der Patientenkommunikation Teil 18
Assessment on the phone
Karin, the dental assistant in the dental practice Dr. König, answers the phone.
Karin: Praxis Dr. König. Sie sprechen mit der Zahnmedizinischen Fachangestellten Karin. Was kann ich für Sie tun?
Patient: Good morning. This is Ludmilla Pasternak speaking.
Karin: Good morning, Ms. Pasternak. What can I do for you?
Ms. Pasternak: I‘ve got a terrible tooth ache and my left cheek is swollen.
Karin: I‘m sorry to hear that. When did it start?
Ms. Pasternak: Last night. I woke up and was in pain. This morning I noticed the swelling.
Karin: I see. Dr. König is busy with an implant until noon. Do you think you can wait until 3 pm?
Ms. Pasternak: That means another 7 hours? I think I can‘t stand the pain such a long time.
Karin: Have you checked your temperature?
Ms. Pasternak: No, I didn‘t. But I don‘t think I developed a fever.
Karin: Have you taken any painkillers yet?
Ms. Pasternak: Sure. I had some Ibuprofen in remedy kit. But that didn‘t help.
Karin: Ok. I would suggest, you get a cool pack and lie down for a while. That might work.
Ms. Pasternak: Are you sure?
Karin: If the pain gets worse, you should go the dental emergency center. I can give you the address.
Ms. Pasternak: No, no. I must see Dr. König. I want to come to you.
Karin: In this case, I‘ll squeeze you in at 2.45 pm. Please be on time.
Ms. Pasternak: Oh. Thank you, Karin. I‘ll be there.
Karin: You’re welcome. See you later.
Vocabulary
dental practice – Zahnarztpraxis |
terrible tooth ache – schlimme Zahnschmerzen |
cheek – Backe |
swollen – geschwollen |
to be in pain – Schmerzen haben |
swelling – Schwellung |
to stand the pain – Schmerz aushalten |
to develop – entwickeln |
remedy kit – Hausapotheke |
to suggest – vorschlagen |
might work – könnte funktionieren |
to get worse – sich verschlechtern |
to squeeze in – reinquetschen |

Unsere Beratungsbriefe
Immer aktuell informiert! Kompetent – auf den Punkt – schnell lesbar. Testen Sie 30 Tage kostenlos!
Newsletter
Regelmäßige Neuigkeiten für Ihren Praxisalltag und zu interessanten Fortbildungen. Melden Sie sich an und bleiben Sie immer auf dem Laufenden.