Englisch in der Patientenkommunikation Teil 18
Assessment on the phone
Karin, the dental assistant in the dental practice Dr. König, answers the phone.
Karin: Praxis Dr. König. Sie sprechen mit der Zahnmedizinischen Fachangestellten Karin. Was kann ich für Sie tun?
Patient: Good morning. This is Ludmilla Pasternak speaking.
Karin: Good morning, Ms. Pasternak. What can I do for you?
Ms. Pasternak: I‘ve got a terrible tooth ache and my left cheek is swollen.
Karin: I‘m sorry to hear that. When did it start?
Ms. Pasternak: Last night. I woke up and was in pain. This morning I noticed the swelling.
Karin: I see. Dr. König is busy with an implant until noon. Do you think you can wait until 3 pm?
Ms. Pasternak: That means another 7 hours? I think I can‘t stand the pain such a long time.
Karin: Have you checked your temperature?
Ms. Pasternak: No, I didn‘t. But I don‘t think I developed a fever.
Karin: Have you taken any painkillers yet?
Ms. Pasternak: Sure. I had some Ibuprofen in remedy kit. But that didn‘t help.
Karin: Ok. I would suggest, you get a cool pack and lie down for a while. That might work.
Ms. Pasternak: Are you sure?
Karin: If the pain gets worse, you should go the dental emergency center. I can give you the address.
Ms. Pasternak: No, no. I must see Dr. König. I want to come to you.
Karin: In this case, I‘ll squeeze you in at 2.45 pm. Please be on time.
Ms. Pasternak: Oh. Thank you, Karin. I‘ll be there.
Karin: You’re welcome. See you later.
Vocabulary
dental practice – Zahnarztpraxis |
terrible tooth ache – schlimme Zahnschmerzen |
cheek – Backe |
swollen – geschwollen |
to be in pain – Schmerzen haben |
swelling – Schwellung |
to stand the pain – Schmerz aushalten |
to develop – entwickeln |
remedy kit – Hausapotheke |
to suggest – vorschlagen |
might work – könnte funktionieren |
to get worse – sich verschlechtern |
to squeeze in – reinquetschen |
Thema Abrechnung
Machen Sie sich fit!
Bilden Sie sich weiter und werden Sie zertifizierte Abrechungsmanagerin.
Newsletter
Regelmäßige Neuigkeiten für Ihren Praxisalltag und zu interessanten Fortbildungen. Melden Sie sich an und bleiben Sie immer auf dem Laufenden.